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E-ListMail Frequently Asked Questions (FAQ):


Q1: Why use E-ListMail?

A: E-ListMail saves time by making it easy for you to send customized E-mails to a list of contacts. The E-mails can be either text or HTML. The contact list can be either manually entered or imported from another database. For example, if your web site has a contact database such as a member directory, we can connect E-ListMail to it so whenever the database is updated, your E-ListMail is too.

E-ListMail differs from E-mail clients such as Outlook or Eudora because the messages are sent from our server and not the local Internet Service Provider (ISP). An E-mail client is a stand-alone, not collaborative vehicle that sends messages via the ISP Server. Often the ISP limits "bulk" transmissions to less than 50 addresses.


Q2: How do I access my E-ListMail account?

A: Once you have signed up for this service, you can access your account simply by using your browser. For example, to access E-ListMail enter www.E-ListMail.com and login.


Q3: How do I send E-mail to multiple users?

A: Click on the "Compose" link at the top of the page. Then select the recipients you wish to write to from the select box. If you have listed your contacts in groups (see Q6) you can select all contacts listed under a group by checking the appropriate check box (Hint: You can select multiple groups).
If you want to personalize the letter, you have to write the name of the person after the email address separated by a tilde (~).
E.g.: jsmith@smithson.com~John Smith,


Q4: How do I send HTML E-mail?

A: If you want to send an HTML E-mail, you can check the box named 'This is an HTML E-mail'. In case you have a template file, it will automatically load in the letter text field. You can use certain tags in your message that will be replaced with recipients' names; companies and other information (where available) so you can better personalize your message. The available tags are listed right above the compose box. You can optionally configure (see Q7) and attach a signature to both plain text and HTML emails. Inserting the signature is done by clicking on the "Click Here to Insert Signature/Template" link right below the compose box.


Q5: How do I manage my contact list?

A: Click on the "AddressBook" link at the top of the page. Double-click an entry in the list to view, edit or delete its details. The details will load in the box below. Click the "Add New" link at the very bottom of the page to fill an empty form for adding a new contact. If you have a database-enabled application hosted by RP Design, you can import contacts from it by clicking "Import from Database".


Q6: How do I manage my groups?

A: Click the "Manage Groups" link at the top of the page. You will see a list of your groups. You can add as many groups as you wish. You can change a group name and view the contacts listed in it by clicking a group name in the list.


Q7: How do I modify my name and address that recipients view?

A: Click on the "Profile" link at the top of the page. You can fill the "Name" box with the name that recipients will see when they receive their message. In the "Return Address" box you can enter an E-mail address that recipients will be directed to if they reply to your E-mail. If you do not provide anything here, they will reply to the E-mail address that you used to login with.


Q8: Can I configure a signature to be attached to all emails that I send?

A: Click on the "Profile" link at the top of the page. Fill in your signature (text of HTML) in the box. You will be able to add it to any E-mail by clicking the "Click Here to Insert Signature/Template" link right below the compose box. Now update your profile to save the signature.
Note: For HTML E-mail, you can use signatures that contain your logo.


Q9: Can I change my password?

A: If you have a mailbox with RP Design, you can do that by logging into Webmail at http://www.rpdesign.com/webmail and going to the "Preferences" page. If you have an E-ListMail account and you don't have a mailbox, you can change your password by going to the "Profile" page, entering your old and new passwords in the appropriate boxes and updating your profile.


Q10: How do I import contacts from my existing database?

A: This is an advanced feature that our staff has to configure for you in advance. Once configured you will see an "Import Contacts from Database" link on your "AddressBook" page, right under the contacts list box. Just click that link and you'll get a message with the number of contacts that were imported. Note that existing contacts will NOT be duplicated so you can run the import as many times as you wish so you can get the latest contacts from your existing database.


Q11: What is a Private Group?

A: This is a group that can only be viewed by the person who entered it. It allows individuals to have their own list(s), while keeping the advantage of accessing the public list that is available to everyone who has access to the E-ListMail account. So public groups are those that are shared by everybody within a specific domain while private groups are those that will be user specific and contacts in those will not be accessible by other users.


Q12: How do I use Message Drafts?

A: This is a handy way to store form messages and reuse them in future correspondence.


Q13: Do I get reports?

A: Yes, view the "Sent" category to see the results of your e-mails. Here you can view the message, the number of bouncebacks, and if it is an HTML e-mail, how many were opened.
 
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